IT Outsourcing
reliable IT operations without the headcount.
Outsourced IT management and support for businesses in the UAE and KSA — covering system administration, helpdesk, cybersecurity monitoring, software licence management, and IT vendor coordination. Reliable IT infrastructure without building an internal IT team.
Dubai · Abu Dhabi · Tokyo
What the IT outsourcing covers.
Ongoing administration of business systems — ERP, HRIS, email, cloud platforms — including user access management, system updates, and backup management.
Helpdesk service for employee IT issues — password resets, software problems, hardware issues, and system access requests — with defined SLA response times.
Monitoring of the IT environment for security incidents — endpoint protection, email security, access control review, and security patch management.
Management of cloud infrastructure (Microsoft Azure, Google Cloud, AWS) — including resource provisioning, cost optimisation, and backup and recovery.
Management of software licences — Microsoft 365, Zoho, Adobe, and other business applications — ensuring compliance and optimising licence costs.
Coordination of external IT vendors — ISPs, hardware suppliers, software vendors — managing SLAs, renewals, and issue escalation on behalf of the business.
How an engagement works.
Document the existing IT environment — systems, users, vendors, and current issues — to establish the scope and SLA requirements.
Design the outsourced IT service model and onboard the environment — including system access, monitoring tool configuration, and helpdesk setup.
Deliver ongoing system administration, helpdesk, security monitoring, and vendor management under the agreed SLA.
Deliver a monthly IT operations report — helpdesk ticket summary, security incidents, system availability, and upcoming renewals.
Annual review of the IT environment and service scope — identifying improvements and adjusting coverage as the business grows.
Markets we cover.
How we differ.
- IT issues resolved reactively — no proactive monitoring or prevention
- No consistent IT support — response times unpredictable
- Security incidents not detected until after impact
- Software licences not managed — overspend and compliance risk
- Management time consumed by IT vendor coordination
- Proactive monitoring prevents many issues before they impact users
- Defined SLA response times — predictable IT support
- Security monitoring active — incidents detected and contained promptly
- Software licence inventory managed — compliance maintained and costs optimised
- IT vendor management handled by Biz Easy — management freed from IT coordination
without building an IT team.
System administration, helpdesk, security, vendor management — outsourced IT for UAE and KSA. The initial consultation is free of charge.